Returns policy

Last updated: 23 October 2026

This policy applies to products supplied by Polaris Light Ltd (company number 09763338, 71-75 Shelton Street, London, WC2H 9JQ). Our products are supplied to business customers. Statutory consumer cancellation rights do not apply to business purchases.

Damaged or incorrect deliveries

Please check deliveries on arrival. Tell us within 5 working days of delivery if goods are damaged, missing or not what you ordered, with photos where possible. We will replace or correct the delivery at our cost.

Returning unwanted standard products

• Contact us before returning anything. We will give you a returns reference.
• Standard stock products may be returned within 30 days of delivery, unused, in their original packaging and in a resaleable condition.
• Return carriage is at your cost unless we agree otherwise. A restocking charge of up to 15% of the product value may apply to unwanted returns. We will confirm it in writing before you return the goods. We never charge it on faulty or incorrect goods.
• We will credit or refund the price of accepted returns within 14 days of receiving them.

Products that cannot be returned

Products made, configured or ordered specially for your project, products that have been installed, and special order items cannot be returned unless they are faulty.

Faulty products

Faulty products are covered by our 5-year warranty. See our Terms and conditions.

Contact

hello@polarislight.com, +44 (0)20 8133 2554